Your family's care, all in one place.

Who is responsible for your record

Dr. S.P. Singh, practising as S.P. Singh Medicine Professional Corporation, is the health information custodian of your medical record under Ontario's Personal Health Information Protection Act, 2004 (PHIPA). Our clinic staff, and any medical learners, act as agents of the custodian and are bound by the same confidentiality obligations.

What we collect and why

We collect personal health information — such as your name, contact details, health card number, medical history, test results, medications, and notes from visits — to:

• provide you with health care and manage your ongoing care;
• communicate with other health providers in your circle of care (specialists, labs, pharmacies, hospitals, Ontario Health atHome) for the purpose of your treatment;
• bill OHIP or, for uninsured services, you or your insurer;
• meet legal and regulatory obligations, including mandatory public-health reporting and responding to lawful requests;
• support quality improvement, teaching, and the administration of the clinic.

We rely on your implied consent to share information within your circle of care for health-care purposes. We ask for your express consent before disclosing information to anyone outside your circle of care (for example, an insurer or employer), unless the law requires or permits disclosure without consent.

Electronic tools we use

Your record is kept in a secure electronic medical record. Online booking, secure messaging, document upload, and forms are provided through Ocean (OceanMD), a Canadian platform contracted as an electronic service provider on the clinic's behalf. Information you submit through Ocean is encrypted in transit and at rest and is added to your chart. Appointment reminders, and notices asking you to book a follow-up when a result needs attention, may be sent by text or email to the contact details you provide (results themselves are never sent by email); you may opt out at any time by telling our front desk. Clinic email is outgoing only; incoming email is not monitored or answered. Please do not send health information by email — use secure messaging instead.

How we protect your information

We maintain administrative, physical, and technical safeguards: confidentiality agreements for all staff and learners, role-based access to records, password-protected and encrypted systems, and secure retention and destruction of records in line with CPSO requirements. Records are retained for at least 10 years after your last visit (or, for children, 10 years after their 18th birthday). Requests from insurers, lawyers, or employers are released only with your written consent and may carry a fee. If your personal health information is stolen, lost, or used or disclosed without authorization, we will notify you at the first reasonable opportunity, as PHIPA requires.

Your record

You may ask for a copy of your record, or ask us to correct information you believe is inaccurate. Requests are handled within 30 days; a reasonable fee may apply for copies, in line with CPSO guidance.

Privacy Contact

For questions about how your information is handled, the clinic's Privacy Contact is our Office Manager — ask for the Office Manager at the front desk, by phone, or by secure message.
Unit 21, 1098 Peter Robertson Blvd, Brampton, ON L6R 3A5 · Tel 905-458-6999 · Fax 905-458-5202

Questions about your information can be directed to our Office Manager as above. Ontario's privacy regulator is the Information and Privacy Commissioner of Ontario (1-800-387-0073).

This statement is made available under section 16 of PHIPA. Last reviewed: September 2026.

This website is for information and clinic access

Nothing on this website is medical advice, and using it does not create a physician–patient relationship. Health information here and in linked resources is general in nature and is not a substitute for assessment by a qualified health professional. Always discuss your own situation with your doctor.

Not for emergencies

Online booking, secure messaging, forms, and the Clinic Navigator are not monitored in real time and must not be used for urgent or emergency matters. If you may be having a medical emergency, call 911 or go to the nearest emergency department. For urgent after-hours advice, call Health811 (811).

Email

Clinic email addresses are used for outgoing messages only — appointment reminders and notices asking you to book a follow-up appointment when a result needs attention. These emails never contain your results. Incoming email is not monitored and will not receive a reply. To contact the clinic, call 905-458-6999 or use secure messaging. Please do not send personal health information by email — it is not a secure channel.

What to expect from secure messaging

• Messages are reviewed during regular office hours, Monday to Saturday. Please allow a few business days for a reply.
• Suitable uses: prescription refills, appointment requests, follow-up on results or referrals, sending documents and photos, and clinic questions.
• Not suitable: new or worsening symptoms, anything urgent, or matters that require examination. Please book a visit for these.
• Messages become part of your medical record.
• Some requests — including many prescription renewals and form completions — require an appointment before they can be completed.

Virtual and phone visits

Virtual care is offered when clinically appropriate and at the physician's discretion. Some concerns require an in-person examination and cannot be addressed virtually. To protect your privacy, please take virtual visits in a private location. We will verify your identity at the start of each visit. Virtual visits are conducted using platforms selected for their security, but no electronic communication is entirely risk-free; by proceeding you accept these limits.

Links to other websites

Our Patient Resources section links to external organizations — Government of Ontario and Canada, hospitals, and Canadian health charities — selected to help you find reliable information and services. We do not control or endorse the content of external sites, cannot guarantee their accuracy or availability, and are not responsible for how they handle your information. Information on U.S. sites may differ from Ontario practice.

Copyright & use of this site

© S.P. Singh Medicine Professional Corporation. All rights reserved. The text, layout, design, and original content of this website are the property of S.P. Singh Medicine Professional Corporation and are protected by Canadian copyright law. You may view, print, or save pages for your own personal, non-commercial use as a patient of the clinic. You may not copy, reproduce, republish, distribute, or create derivative works from any part of this site for any other purpose without written permission.

Trademarks, logos, and content belonging to third parties — including Ocean (OceanMD) and the external organizations linked in Patient Resources — remain the property of their respective owners and are referenced for identification and patient navigation only.

Accuracy of this site

We make reasonable efforts to keep clinic hours, services, and links current, but details may change. The clinic is closed on all Ontario statutory holidays. This website does not use tracking cookies or third-party analytics.

Most care in this clinic is covered by OHIP. Some services are not insured by OHIP — for example, certain forms and letters, sick notes, some physicals, travel consultations, transfer of records, and missed-appointment charges. In line with the College of Physicians and Surgeons of Ontario's Uninsured Services policy, our current fee schedule is available at reception and on our Uninsured Services page, and you will be told of any charge before a service is provided. Fees are payable at the time of service. We do not require a block fee, and no patient will be refused insured care for declining uninsured services.

We are committed to providing care and information that is accessible to people with disabilities, consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Getting in and around the clinic

• Entirely ground level — no stairs or elevator needed anywhere in the clinic.
• Wheelchair-accessible entrance, doors, hallways, exam rooms, and washrooms.
• Two designated wheelchair-accessible parking spots directly in front of the clinic, plus regular free parking in front of the office.
• Service animals and support persons are welcome.

This website is designed to work with screen readers and keyboard navigation, to respect reduced-motion settings, and to remain usable at 200% zoom.

If you need an accommodation — such as a longer appointment, a quiet space, documents in an alternative format, or an interpreter (Punjabi and Hindi are spoken in the clinic) — please tell us when booking or contact the clinic at 905-458-6999.